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Privacy policy

When providing services to users, whether individual clients or representatives of institutional clients, Public Bank Securities Vietnam Company Limited (abbreviated: PBSV) may be required to collect personal information from users. This information is an important basis for us to provide you with the best service. PBSV is committed to protecting the above personal information appropriately by complying with the privacy policy below.
This policy regulates how to protect user information that we may collect in the process of customers using the website of PBSV: the purpose of using the information; the circumstances in which we share information and the measures taken to ensure the security of our users' information.

1. Service user information
PBSV collects personal information of users when voluntarily filling out forms on the website. The information we collect is mainly from the account opening application, forms or documents that users provide to PBS Vietnam during the transaction process.
Information may include: full name, address, ID/CCCD/Passport number, nationality, phone number, email... In addition, depending on the products and services requested by the customer, PBSV may receive additional information from users.

2. How PBSV uses information

PBSV may use personal information of users to:

Administer, operate, support and manage user transactions and/or accounts with PBS Vietnam. This may include sharing information internally as well as disclosing such information to third parties covered by Section 3.
Contact the user, if possible/or the user's authorized person by post, phone, email, fax, etc. regarding the user's relationship, transaction and/or account use.
Provide users with information (such as investment research) or offer advice on products and services that PBS offers.
Support for PBSV's business activities including risk assessment and management, compliance with company regulations and laws.

If the user's transaction with PBSV terminates, we will continue to process the user's personal information, to the extent possible, as described in this clause.

3. Cases where PBSV is allowed to disclose information to third parties
PBSV is not allowed to disclose personal information of users to third parties, except for the cases described in this clause.

PBSV may share customer's personal information with our branches, transaction offices and representative offices in accordance with the law to provide services.
PBSV may disclose and share customers' personal information to unaffiliated companies that are independent third parties that perform support services for users' accounts or support transactions. User translation with PBSV. We will require third parties to agree to comply with appropriate security and privacy standards or to commit to providing the same level of security as PBSV when handling customer information.
PBSV may share personal information with government agencies and law enforcement agencies when required or as required by laws, rules or regulations. For example, providing information at the request of a court or competent authority or other organizations such as the State Securities Commission, the Stock Exchanges and the Vietnam Securities Depository.

The third-party receiving customer information is required to keep information confidential and commit to using the user's personal information within the scope and process of providing services and only for the purposes that PBSV required.
PBSV will not sell users' personal information.

4. User's rights
When providing personal information to PBSV, users have the right to access any of their personal data held by PBSV by submitting a request to PBSV. Users will be provided with access to their information and can correct as necessary or remove inaccurate information in accordance with the provisions of PBSV. PBSV warrants cooperation in providing such access.
The user is responsible for the absolute confidentiality of the password to access the website of PBSV. In the event that the password is stolen or suspected to be leaked, the user is responsible for sending an email to PBSV immediately. Within 24 (twenty-four) hours after receiving the request, PBSV will reactivate the access password and notify the user.
If the user fails to notify or notifies PBSV of the stolen password or is suspected of revealing password information; this will be the basis to remove/disclaimer of PBSV's liability for any damage or loss to user information.

5. Other regulations
These privacy policy terms form part of any other terms that the user has signed/agreed with PBSV such as privacy policies, notices and any applicable law required forced to apply.
PBSV may contact users by phone, post, email, fax... to provide information about
products and services that we believe users are interested in. If the user does not wish to be contacted in this manner or wishes to exercise his or her rights regarding adjustment and access to information/needs further information regarding the privacy policy, please contact Public Bank Securities Vietnam.

6. Possible risks when using
This is the official website and application for online securities trading of PBSV. Users when performing online securities transactions on this online trading platform may face the following risks:

During transmission over the internet, trading orders may be suspended, suspended, delayed or have data errors;
The identification of organizations or investors may not be accurate, security errors may occur;
Market prices and other securities information may contain errors or misrepresentations;
Possible risks of authentication methods that place orders for users;
Other risks that competent state management agencies, securities companies, fund management companies and fund certificate distribution agents consider necessary to disclose.